The client, a multi-location medical services provider in New Zealand, faced growing pressure on their HR team to manage documentation, compliance, and onboarding across five branches with over 60 staff. With inconsistent document storage, stretched onboarding timelines, and internal communication delays, audits became stressful. The HR team struggled with backlogs, lacked consistent follow-up on expiring documents, and faced risks in compliance. Hiring additional staff was too costly, and previous outsourced support lacked the needed structure and responsiveness.
Cloudriva solutions
CloudRiva onboarded an HR Admin Support Specialist to streamline operations, manage documentation, ensure policy adherence, track leave, and centralize communication, improving efficiency across all sites.
HR Admin
Simplify HR tasks with efficient document management & smooth workflows.
Operations support
Optimize your operations support with efficient systems and dedicated service.
Results
After 6 weeks of collaboration, the clinic network saw onboarding time drop by 50%, to 7–10 days. Document retrieval time improved by 80%, easing audits and compliance checks. The HR lead reclaimed 8+ hours per week for strategic work. The leadership team gained confidence in their internal compliance, knowing nothing was missed.
